The Miriam Hospital
is making its valet parking even easier. Now patients and visitors can send a text message to the valet service when they are ready to leave, so the wait
for their vehicle will be shorter.
The Miriam Hospital offered valet parking for visitors and patients for eight years. The service was very well received, but after hearing feedback that
sometimes the wait for a vehicle is a bit long, the hospital searched for a way to improve satisfaction.
As a result, The Miriam began working with Zingle, a company focused on creating texting solutions to improve
customer service. By working with Zingle, The Miriam was able to create a new process to facilitate when patients and visitors pick up their cars. Upon
arrival, customers will receive a valet ticket that has been printed with the number to send a text message to when they are ready to leave. The customer
is then able to simply send a text to the valet service, which starts the vehicle retrieval process before the customer arrives in the lobby.
Thomas Gregory, manager of security and parking for The Miriam Hospital, has led the initiative. Gregory says, “Our valet service is a great way to make it
easier for our patients to have visitors, and now the new Zingle service will make it an ever better experience with a quicker response time. It’s just one
more way to provide the best possible service here at The Miriam.”
Posters describing the service will be visible in the lobby for patients and visitors. Staff from Central Parking who manage the valet service are
informing guests of the feature as it rolls out in this pilot phase. The service will officially be available on January 2, 2014.