Lifespan Mission Statement

The mission of Lifespan is to improve the health status of the people whom we serve in Rhode Island and southern New England through the provision of customer friendly, geographically accessible and high value services. We believe that this can best be accomplished within the environment of a comprehensive, integrated, academic health system.

Key Vision Elements
Lifespan will be accomplishing its mission when it is and is recognized as:

1. an organization that progressively strives to improve the health status of the community it serves;
2. a geographically accessible, comprehensive, integrated health system;
3. an organization that provides the highest value services, as demonstrated by its selection as the provider of choice for the majority of residents in its service area;
4. an organization that works in productive partnership with physicians, other stakeholders, and suppliers;
5. strongly committed to education and research in partnership with the Brown University School of Medicine and other allied health educational programs;
6. financially viable and a responsible steward of community resources.

Corporate Values

• Respect: We will treat each person we work with and care for with respect.
• Honesty and Fairness: We will be truthful, equitable, and open in all our relationships.
• Constant Pursuit of Quality: We will continuously strive to meet or exceed our customers' expectations.

Guiding Principles

• We focus on the customer in everything we do.
• We practice open communication in order to improve our processes and build trust.
• We expect management to lead by example and remove the barriers to meeting our goals.
• We are a learning organization that respects and encourages innovation, creativity and risk-taking.
• We succeed with employee involvement, which is continuously encouraged, recognized and rewarded.
• We collaborate to achieve our goals.
• We embrace cultural diversity.