Patient Satisfaction

How satisfied are our patients with the care they received at Lifespan?

These areas have been chosen by the federal government as being key indicators that the hospital has provided a positive experience for its patients. We ask our patients to rate their experience based on these areas. Below are links to the the results.

• Communication with Nurses:
  Did nurses communicate well with patients?
  
  
• Communication with Doctors:
  Did doctors communicate well with patients?
  
  
• Responsiveness of Hospital Staff:
  Did patients get help quickly from hospital staff?
  
  
• Pain Management:
  How well was patients’ pain controlled?
  
  
• Communication about Medicine:
  Did staff explain about medicine before giving it to the patient?
  
  
• Cleanliness:
  Were the hospital room and bathroom kept clean?
  
  
• Quietness:
  Was the area around the hospital room quiet?
  
  
• Discharge Information:
  When patients left the hospital, had they been given written information about what to do during their recovery at home?
  
  
• Overall Rating:
  On a scale from 0 to 10, how do patients rate the hospital?
  
  
• Recommendation:
  Would patients recommend the hospital to friends and family?

Data for January 2007 through December 2007, released on September 24, 2008.

More about quality of care at our hospital.