Our Call Center associates are friendly, intelligent and care about your medical services and needs. Normally, they are trained for a minimum of 40 hours before they begin answering phones. Training will vary depend upon the services they support. We focus and develop an ongoing training program for our associates based on monitoring and feedback results, as well as industry standards. In this way, we pursue quality services for our customers and teach our associates how to improve their performance and provide the best outcomes.
Our associates' expertise is the health care environment. This ensures we are familiar with every caller's need, medical fields and medical terminology. Our associates are skilled in using call center communication technologies.
The Call Center is open 24 hours a day, 7 days a week, to assist, direct and handle every customer's medical need. We provide various, convenient and accessible call center solutions to assist our callers (including web access and voice activated connection).
The Call Center is equipped with the latest industry technologies, back up systems, disaster recovery and contingency plans to keep the hospitals' and our clients' business up and running at all times.
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