Our hospitals regularly report data from surveys received from patients. Patients who have had an overnight stay in the hospital are randomly chosen to complete a survey rating their hospital experiences in a number of areas. The areas have been chosen by the federal government as being key indicators that the hospital has provided a positive experience for its patients.
Survey questions cover such topics as:
The surveys are administered by a third-party company, Press Ganey, Inc., which is entirely independent of the hospital. Results are reported quarterly to U.S. Department of Health and Human Services and may be viewed at www.medicare.gov/hospitalcompare.