Q: How can I get an itemized bill?
A: Call the customer service department at 401-444-6966 (from outside the local area, 800-884-6966).
Q: What is an EOB?
A: EOB stands for explanation of benefits. It is not a bill; it simply explains your insurance coverage.
Q: Could I receive more than one bill for my hospital stay?
A: Yes. You could receive a number of bills along with your hospital bill.
Q. Why does it take so long for the hospital to send me a bill for my balances?
A. The hospital must bill your insurance company prior to billing you. This process could take months to complete.
Q: Why doesn't my insurance cover everything?
A: Not all insurance policies are the same; your coverage depends on your particular insurance plan. Your plan could have co-payments or deductibles that are your responsibility. You should check with your insurance company to see what is and what is not covered.
Q: Why do I have to give my coverage more than once?
A: We might not always have your most recent coverage or updated information.
Q: If I am not asked about my insurance, should I still give it?
A: Absolutely! For the hospital to bill appropriately and receive payment, we need your correct insurance information.
Q: Will I be charged for a private room?
A: Yes, there is an additional charge for a private room and payment is required in advance. It is a good idea to call your insurance company prior to your hospital visit to see if the charge will be covered. If a private room is medically necessary and ordered by your physician, you will not be charged.