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  • Frequently Asked Questions About Your Bill

  • What you need to know:

    General information

    Financial assistance

    Insurance information

    Q: How can I get an itemized bill?

    A: Call the customer service department at 401-444-6966 (from outside the local area, 800-884-6966).

    Q: What is an EOB?

    A: EOB stands for explanation of benefits. It is not a bill; it simply explains your insurance coverage.

    Q: Could I receive more than one bill for my hospital stay?

    A: Yes. You could receive a number of bills along with your hospital bill.

    Q. Why does it take so long for the hospital to send me a bill for my balances?

    A. The hospital must bill your insurance company prior to billing you. This process could take months to complete.

    Q: Why doesn't my insurance cover everything?

    A: Not all insurance policies are the same; your coverage depends on your particular insurance plan. Your plan could have co-payments or deductibles that are your responsibility. You should check with your insurance company to see what is and what is not covered.

    Q: Why do I have to give my coverage more than once?

    A: We might not always have your most recent coverage or updated information.

    Q: If I am not asked about my insurance, should I still give it?

    A: Absolutely! For the hospital to bill appropriately and receive payment, we need your correct insurance information.

    Q: Will I be charged for a private room?

    A: Yes, there is an additional charge for a private room and payment is required in advance. It is a good idea to call your insurance company prior to your hospital visit to see if the charge will be covered. If a private room is medically necessary and ordered by your physician, you will not be charged.

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