Newport Hospital Classes and Programs:
Classes and Programs for Staff
Off the Shelf: Customizable Programs
Below is a sample of the programs available for Newport Hospital
employees that can be can be customized to accommodate individual
needs. If you are a Newport Hospital employee and would like more
information about any of these workshops, or would like information
about scheduling please call 401-845-1592.
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Library Resource Center
The following videotapes are available in the library. Each
video averages 15 minutes in length and is ideal for viewing
at staff meetings, break times or individually. Visit
the library online.
Communication/Diversity
- "Communicating with Compassion" "Through
the Patient's Eyes"
- "Patient Diversity: Beyond the Vital Signs"
Performance Improvement
- "Control Charts: Construction & Interpretation"
- "Data Collection Methods"
- "Planning for Data Collection"
- "Pareto Analysis"
- "Variation: The Foundation for Run Charts & Control
Charts"
Customer Service
- "Recovering from Customer Service Breakdowns: Turning
Problems into Opportunities"
- "Building Customer Loyalty: One Relationship at a
Time"
- "Don't Run. Don't Hide. Dealing with Customers Who
are Upset or Angry"
Miscellaneous
- "First, Do No Harm"
- "HIPAA: Privacy Compliance"
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- Code Grey
A 45-minute review of skills needed to manage a real or potentially
violent situation in the workplace. This is a required competency
for those employees assigned to the Code Grey Team or working
in a high-risk area.
- Code Blue: What Do You Do?
An hour-long review of the contents of the crash cart, documentation
of code events and role definition in the event of a cardiac arrest
situation at Newport Hospital.
- Newport Hospital's "Tools School"
The purpose of this workshop is to provide health care workers
with a common logical framework to be applied to continual improvement
efforts. Using FOCUS PDCA (a systematic method for process improvement)
learn to identify, describe and apply the basic quality improvement
tools to improve work processes.
- Imagine the Possibilities
A workshop for staff to explore the wide range of services
that can be performed by volunteers. Tips on creating interesting
volunteer positions to enhance and extend the work of paid staff.
From a one-time project to a full-time internship position, learn
how to tap into the resources available through volunteers.
For more information about any of the classes at Newport
Hospital, please call 401-845-1592.
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for Newport Hospital Staff
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