Newport Hospital Classes and Programs:
Classes and Programs for Staff

• "Lunch and Learn" series presents:
  
  "Is it Depression or is it the Blues?"
  
  
  "Conflict Management "

• Preventing Discrimination & Harassment in the Workplace
  In these sessions, participants will learn what harassment is, what their rights and responsibilities are under Lifespan policy, and how to raise concerns about incidents or conduct that might be sexual harassment. The session will also briefly cover that other forms of illegal discrimination or harassment that are prohibited at Lifespan, and how to respond to them.

• Emotional Intelligence in the Workplace
  This class provides an overview of the Daniel Goleman’s model of Emotional Intelligence. Upon completion of the module, participants will be able to:
  • Recognize the value of interpersonal development by understanding the key components of Emotional Intelligence according to Daniel Goleman.
  • Manage the impression they make on others by tapping into natural emotions and managing their reaction.
  • Employ ways to maintain a professional appearance by reframing negativity during challenging situations.

• Dealing with Conflict
  This class offers a planning process and a systematic approach to move away from unproductive behaviors and toward mutual learning and understanding.

• Spanish for Healthcare and Customer Service
  Instructed by: Terry Wildemann
  Workplace spanish uses an innovative method of language training based on the understanding that you do not need to be fluent to be effective. No grammar to learn, no verbs to conjure, no alphabet to memorize and no prior knowledge is necessary.You will Learn:
  
  Quick Effective spanish for your workplace.
• Bite-size terms and mini phrases that you will use on the job.

• "Customer for Life" Skills for Service Delivery
  This interactive workshop is designed to build a patient-driven strategic approach to delivering care with superior service and attentiveness to customer expectations. Intended for all employees, the workshop incorporates an overview of Newport Hospital's philosophy and methodology of process improvement and the understanding and skills needed for service improvement.

January 18, 2006
March15, 2006
10 - 1 p.m.

• Quality Improvement-Overview of Methodology & Tools
  In this overview of the basic philosophy and tools of continuous improvement, you will learn the Focus-PDCA methodology of process improvement, and meeting management skills. Learn the how-tos of developing meaningful indicators and explore the "performance insight" database. This Overview is intended for all staff.

• Select the Best - Interviewing Skills
  This class provides an overview of the Daniel Goleman’s model of Emotional Intelligence. Upon completion of the module, participants will be able to:
  • Recognize the value of interpersonal development by understanding the key components of Emotional Intelligence according to Daniel Goleman.
  • Manage the impression they make on others by tapping into natural emotions and managing their reaction.
  • Employ ways to maintain a professional appearance by reframing negativity during challenging situations.

• Setting Expectations
  This class shows managers how to set clear, realistic, and achievable performance expectations with staff.
  • Understand the importance of setting expectations.
  • Learn how to effectively communicate expectations and standards.
  • Recognize when it is necessary to provide feedback related to expectations.

• Workplace Portuguese for Healthcare
  In conjunction with CCRI Lifelong Learning Center.

• Facilitators Workshop
  The Facilitation Skills Series is a three and half day (3 ½) course designed for Team Facilitators, Leaders, Managers, and Internal Consultants interested in developing all aspects of the role of facilitator. Preferred prerequisites for enrollment are completion of any process improvement tools courses and/or supervisory-management communication skills courses.

  Dress is casual and homework can be expected. Further details will be described in your confirmation letter.
  

• Quality Improvement-Overview of Methodology and Tools
  In this overview of the basic philosophy and tools of continuous improvement, you will learn the Focus-PDCA methodology of process improvement and meeting management skills. Learn the how-tos of developing meaningful indicators and explore the “Performance Insight” database.

• Advancing Your Career at Lifespan
  This course will help you identify your career-related skills, interests, and values in addition to learning how to apply them to build a career at Lifespan.
  • Identify your career-related skills, interests, and values.
  • Write a resume and cover letter.
  • Prepare for groups and individual interviews.
  • Handle job search etiquette including phone and in-person communications, meals, thank-you notes, and more.
  • Use the LifespanCareers.org website.

• Time Management
  This class helps participants to manage competing priorities and employ a personal time management strategy.
  • Apply a time management planning system that is applicable to your specific needs, preferences and challenges.
  • Manage competing priorities so that the right things are done correctly and on time, while you continue to build and enhance business relationships.
  • Use a variety of tools and techniques that prevent internal and external influences from wasting valuable time.

• Problem Solving
  Provides participants with the skills necessary to identify work problems and take steps towards solving them.
  • Pinpoint the root cause of common workplace problems by applying a variety of problem identification techniques.
  • Solve existing workplace problems by choosing from a variety of individual and group problem-solving strategies.
  • Offer creative solutions to existing work processes and work-related issues by gathering appropriate information and taking action toward improvement.
  • Examine three approaches to problem solving and know when each is appropriate.