Welcome to Rhode Island Hospital
Settling In

Your Rights and Responsibilities
Rhode Island Hospital recognizes the rights of each of our patients, and has the right to expect responsible behavior from our patients and their families.

Your Room

Following your admission you will be brought to your room, where a nurse will help make you comfortable, explain our daily routine to you and answer any questions you have.

Private Rooms

Rhode Island Hospital has a limited number of private patient rooms. If you would like a private room, please ask your physician or someone in the admitting office. We cannot guarantee that a private room will be available but will make every attempt to find one. Most health insurance plans do not cover the cost of a private room, so if you plan to request one, please make arrangements for payment before leaving the hospital.

Patient ID Bracelets

We will place a plastic bracelet on your wrist. The bracelet contains important information and, for your safety, we require that you wear it until you leave the hospital.

Valuables

Please do not bring valuables or large sums of money to the hospital. You may wish to keep a few dollars with you for newspapers or personal items from the gift shop. If for some reason you feel you must bring valuables to the hospital, please have them deposited in the hospital safe at the cashier's office. The office is open from 8 a.m. to 4 p.m., Monday through Friday. Cellular phones cannot be stored in the cashier's office.

Medications

During your stay, all your medications will be ordered by your physician, filled by the hospital pharmacy, and given to you at the prescribed time and dose by your nurse. Please do not bring medications from home-neither prescription nor over-the-counter drugs. Vitamins and herbal remedies must be approved by your physician. It is helpful to us if you bring a list of the medications and dosages you currently take.

Meal Service and Schedules


Dietary Dilemmas

Please call the dietary office at 401-444-8880 if you have questions about any of the menu items.
Well-balanced, healthy meals and snacks are planned and prepared by our qualified team of nutrition professionals. The patient menu provides a wide range of diverse foods, taking into account the needs and preferences of the patients and families we serve. Please let us know if you have any specific food needs or preferences by notifying your nurse, who will contact us. Excellence in nutritional care and service is our goal. We want to hear from you if we can be of assistance in any way.

Your doctor will order the diet that is best for you while you are in the hospital. Your diet may chang a number of times and your room may change, but our department will have the most current information about you and will send you a meal based on your doctor’s order.

Each day you will receive a menu with the next day’s food selections based on the diet your doctor has ordered. Please select from the menu as early in the morning as possible to ensure you receive your personal food choices. Your meals will be brought to you in your room. Scheduled meal times are as follows:

  • Breakfast: 7:45 a.m. to 8:45 a.m.
  • Lunch: 11:45 a.m. to 12:45 p.m.
  • Dinner: 4:45 p.m. to 5:45 p.m.

Snacks and beverages are available throughout the day. If you miss a scheduled meal because of surgery or another hospital procedure, please ask your nurse to assist you in getting a late meal. If you would like to have food brought from outside the hospital, please check with your nurse first.

Registered clinical dietitians and dietetic technicians are available to explain a special diet, should you be on one, and to help you with any dietary questions. Again, please call 401-444-8880 or notify your nurse to reach us so we can be of assistance.

Telephones


Telephone Troubles

If you need assistance with your telephone, please call 401-444-7000 or ask your nurse.

There is a daily rental fee for telephone service, which you can pay by cash or personal check. This allows you to make unlimited local calls. There is no additional charge for incoming calls or for calls made within the hospital. A TDD telephone is available for hearing impaired patients. Please notify your nurse if you require this service.

To make a:

  • Local call (Providence area): Dial 9 + the number
  • Long distance call*: Dial 0 for the operator or 9 + the 800 number of your long distance carrier
  • Collect call: Dial 0 + the number (including area code when necessary)

*Long distance calls may be charged to your home phone, made collect or charged to a telephone credit card.

To call within the hospital, simply dial the five-digit extension number. For family and friends to call you, they should dial "44" plus the five-digit extension on your telephone. (For example, extension 4-7000 inside the hospital is 401-444-7000 from outside the hospital.)

Televisions and Radios

Your room is equipped with a color television. There is a daily rental fee for television service, which you can pay by cash or personal check. A representative will visit your room daily to arrange for the service and provide a channel listing. Channel 3 is a patient information channel that is available whether or not you rent television service. Please call 401-444-7000 if you have questions regarding television service.

Channel 3 is our Patient Information Network (PIN), which offers general information and programs on health and medical topics. The channel numbers on the television sets do not always match locally listed channels. A list of major television stations and their channel numbers is in your hospital room for your convenience.

Mail, Flowers and Newspapers

Mail and flowers are delivered daily to patient rooms. Family and friends should address your mail as follows:

Your Name
Rhode Island Hospital
Your Building and Room Number
593 Eddy Street
Providence, Rhode Island 02903

We will forward to you any items that arrive after you have left the hospital.

There is a U.S. mail chute for outgoing mail near the elevators on your floor or you may give your mail to your nurse. Stamps are available at the Main Building gift shop.

Daily newspaper delivery is available on each floor. If you would like to purchase a newspaper, please ask your nurse. There are newspaper vending machines located in the Main Building snack shop and the Jane Brown Building lobby.

For Your Safety

Rhode Island Hospital conducts fire drills on a regular basis. During a drill, a nurse will close the door to your room. Please follow all instructions given to you by hospital staff.

In accordance with state regulations, please be sure that any personal appliances you bring, such as radios or hair dryers, are battery operated, not electric. Your nurse may be able to arrange for a battery-operated shaver or hair dryer if you need one.

Smoking Policy

As a leading health care provider, our mission is to improve the health of the people we serve. We are strongly committed to the treatment and prevention of disease and the promotion of health and safety, so we do not permit smoking in Rhode Island Hospital.

Smoking is allowed outside the hospital, but only in designated shelters. Shelters are located outside the Davol Building, the Jane Brown Building, next to the graduate dormitory and outside the admitting center.

Services for patients

 

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