Lifespan Call Center

Answering Services

Our answering service was created to extend and develop our community physicians' professional presence and successfully assist with every medical need.

What We Can Offer You

Our success in developing a call center to handle all types of calls for our hospitals has convinced us that we are ready to expand our services to meet your individual needs. In addition to a fine staff, we have current technology that is well supported and designed to provide you with accurate information and ensure that you and your patients receive the best customer service available. This includes:

• Telephone coverage for your practice after hours, lunch hours, weekends and holidays
• Accurate information and detailed messaging
• Response by fax or a customized response system
• A monthly report that includes the numbers of calls, pages and messages
• Professional, friendly and caring telephone assistance
• A professionally trained staff, committed to total quality management and excellent customer service
• An experienced staff who average ten years of experience
• Coverage 24 hours a day, 7 days a week
• Quick emergency dispatching

Customer Relationship Matters

Because we have been performing and evolving in a health care environment for many years, we know that the relationship with our patients and clients is the most valuable part of our business. With every contact these relationships develop.

Our answering service helps you to manage and succeed with every customer contact. As a high performing and caring staff, we represent you when you are unavailable.

A High-Performing Team

Many members of our staff are trained in physician answering. The Call Center associates are primarily long-term employees, with an average of ten years experience in the health care field.

We currently have 28 staff members, which allows the flexibility necessary to liberally cross-train associates. Our statistics indicate that our average speed of answer is 22 seconds and our average call handling is 23 seconds.

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