Lifespan
Customer Service
Frequently Asked Questions
about Your Bill
- How can I get an itemized bill?
Call patient financial services at 401-444-6966 (from outside
the local area, 800-884-6966).
- What does my bill look like?
A diagram explaining how to read your bill can be found on the
back side of your bill. See
an example.
- What is an EOB?
EOB stands for explanation of benefits. It is not a bill; it simply
explains your insurance coverage.
- Could I receive more than one bill for my hospital stay?
Yes. You could receive a number of bills along with your hospital
bill.
- Why doesn't my insurance cover everything?
Not all insurance policies are the same; your coverage depends
on your particular insurance plan. Your plan could have co-payments
or deductibles that are your responsibility. You should check
with your insurance company to see what is and what is not covered.
- Why does it take so long for the hospital to send me a bill
for balances?
The hospital must bill your insurance company prior to billing
you. The process could take months to complete.
- Do you offer any kind of financial assistance?
Yes. We offer financial assistance to patients who meet specific
income guidelines. Apply
now.
- Why do I have to give my coverage more than once?
We might not always have your most recent coverage or updated
information.
- If I am not asked about my insurance, should I still give
it?
Absolutely! For the hospital to bill appropriately and receive
payment, we need your correct insurance information.
- Will I be charged for a private room?
Yes, there is an additional charge for a private room and a deposit
is required. It is a good idea to call your insurance company
prior to your hospital visit to see if the charge will be covered.
If a private room is medically necessary and ordered by your physician,
you will not be charged.
- How and where can I pay my bill?
You can pay
your bill online with a credit card or our hospitals accept
cash, checks and all major credit cards. You can send payment
in the envelope that accompanies your or bill.
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