Lifespan
Customer Service
Know About Your
Insurance Policy
Prior to your hospital visit, you should confirm that your insurance
plan is accepted at our Lifespan hospitals. We participate in most
major insurance plans.
Once you confirm that your insurance is accepted, you should call
your insurance company to make sure your specific services will
be covered. It's important to know which charges your insurance
company will pay and which ones will be your responsibility.
Examples of services you should confirm are covered by your plan:
- Routine physicals and examination
- Screening tests for age-related illness or for inherited disease
when symptoms are not present
- Tests to rule out potential problems when no symptoms are present
- Experimental treatments or testing
- Cosmetic Surgery
- Inpatient services versus outpatient services
If you are having elective surgery, we may contact you in advance
to arrange for payment prior to receiving services. For cases involving
worker's compensation, you should talk to your employer to determine
your financial responsibility.
Do you have a co-pay?
It is important that you understand your insurance company's policy
as it relates to co-pays, deductibles and co-insurance. It is important
that you be aware of any restrictions and/or regulations in your
health insurance policy. You should check with your insurance company
prior to receiving services to see if they require any of the following:
- Prior approval before you can be referred to a specialist or
admitted to the hospital
- Second surgical opinion before you can undergo surgery
- Notification within 24 hours if admitted to a hospital on an
emergency basis
- Any other limitations or regualtions requiring approval forms,
etc.
If your insurance company has such regulations, please follow your
insurer's instructions and obtain the necessary approvals.
If you have any questions regarding your insurance coverage, please
contact one of our financial counselors.
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