Our hospitals regularly report data from surveys received from patients. Patients who have had an overnight stay in the hospital are randomly chosen to complete a survey rating their hospital experiences in a number of areas. The areas have been chosen by the federal government as being key indicators that the hospital has provided a positive experience for its patients.

Survey questions cover such topics as:

  • How well doctors, nurses and other hospital staff members communicated with patients
  • How responsive hospital staff were to patients
  • How well patients’ pain was controlled
  • How clean patients thought their room was
  • How quiet patients thought the hospital was at night
  • Whether patients received information to help them recover at home
  • How patients rate the hospital overall
  • Whether patients would recommend the hospital to others

The surveys are administered by a third-party company, Press Ganey, Inc., which is entirely independent of the hospital. Results are reported quarterly to U.S. Department of Health and Human Services and may be viewed at its Hospital Compare website.