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As an academic medical center, we are at the forefront of research and discovery about diseases and their causes and cures, so you can feel confident about our ability to provide comprehensive, full-service, health care. Lifespan keeps its focus on patients through:
Lifespan has systems in place that safeguard and promote a focus on patients, including:
- Relationship-based care: We embrace a nursing model that emphasizes the importance of focusing on you and your unique life circumstances, values, and needs. You can feel confident in the clinical expertise of all our care providers, as well as in their commitment to treating you with respect and empathy.
- Rounding: Our staff visit patients in their rooms to determine whether we can improve their stays in any way.
- Patient and family advisory groups: These groups improve communication between hospital staff and our patients and families, and they allow us to hear your experiences, thoughts, and suggestions directly. They also provide opportunities for parents and family members to support each other.
Patient and family surveys: We value your opinions and ask you to participate in surveys that help us measure the quality of our patients' experiences. We regularly report data from our patient surveys to the U.S. Department of Health and Human Services, which posts results at its Hospital Compare website.