The Lifespan Cancer Institute's Patient and Family Advisory Council at Rhode Island Hospital including East Greenwich

How is the Patient and Family Advisory Council (PFAC) organized?

The PFAC at Rhode Island Hospital including East Greenwich is composed of a council made up of 6 to 8 patients/family members and 2 to 3 staff members from the participating institution.

How do I join the PFAC?

Candidates should be patients, former patients or caregivers for patients at the Lifespan Cancer Institute at Rhode Island Hospital and its program in East Greenwich. Individuals interested in becoming council members must complete a membership application form, interview with the council, sign a Lifespan confidentiality statement and complete the entire volunteer training process (hyperlink to: volunteer information). The term requires a two-year minimum commitment and a maximum term of four years. Meetings are held monthly.

PFAC members will commit to:
  • Work as a team
  • Share experiences
  • Provide honest feedback
  • Respect the perspective of others
  • Work on program development projects
  • Work to enhance the patient and family experience

The Patient and Family Advisory Council (PFAC) at the Comprehensive Care Center at Lifespan

How do I contact the PFAC at Rhode Island Hospital?

For more information, please contact Susan Garland, LICSW at 401-444-2584 or sgarland@lifespan.org, or Lynn Shaw, RN, BSN at 401-444-7636 or lshaw@lifespan.org.

Patient Feedback

Do you have comments or concerns about your care at the Lifespan Cancer Institute at Rhode Island Hospital? We want to hear from you. Please use the links below to contact us.

Be sure to include: 
  • Your name
  • Email address
  • Phone number
  • Hospital or location you visited

Tell us about your positive experience
Tell us about something you think we can improve 

What happens to my email?  

Any message about your experience in the hospital is forwarded directly to the Patient and Family Advisory Council at the Lifespan Cancer Institute at Rhode Island Hospital and the hospital leadership team, which includes the hospital president, chief medical officer and chief nursing officer. A patient advocate may contact you directly for follow up. Billing questions are forwarded to Lifespan's director of patient financial services.

The PFAC encourages feedback from all. 

All suggestions are welcome and your name will be kept confidential.