Urgent Care and COVID-19
Lifespan Urgent Care is here for you, ready to treat your common illnesses, sprains, cuts, and more.
Your safety is our top concern.
We want you to feel confident that you are entering a safe environment when you come to Lifespan Urgent Care. That’s why continue to implement safety precautions in response to COVID-19.
We have been experiencing longer than usual wait times at our locations in part due to additional safety precautions being taken to protect staff and patients from COVID-19. In addition, we are seeing a higher demand for care that is adding to the delays. We are adapting to the constantly evolving landscape, and are working to ensure that Lifespan Urgent Cares are safe for all. Our goal is that once you are seen, we spend the time with you that you need to address your medical needs.
Please note, we are also limiting the number of visitors who can be in the center at any given time. This means that if you are physically able to do so, we may ask you to wait in your car until your appointment. In addition, no person may accompany you to your visit. If someone is required for your care they will be allowed to accompany you at the discretion of the office. We encourage patients to avoid bringing children to our practices unless the child is the patient.
The Moderna COVID vaccine is available at all three Lifespan Urgent Care locations. If you are at least 18 years old, visit a location during our regular hours or schedule ahead online.
COVID-19 Testing Provided
If you have symptoms of COVID-19, such as fever or chills, difficulty breathing, sudden loss of ability to taste or smell, please come see us for an examination. Your care provider will determine if your symptoms require a COVID-19 test.
If you have no symptoms and need to have a COVID test, please visit portal.ri.gov to make an appointment. We are not providing tests for asymptomatic patients.
Our staff are taking a number of measures to keep patient safe:
- By swiping their badges when they arrive for work, staff and clinicians declare that they have no symptoms of COVID-19.
- Our staff members wear masks; some may wear face shields.
- Our staff members clean their hands after handling paperwork, cash, credit cards, driver’s licenses, and insurance cards. We urge our patients to do the same.
- Our staff also wipes down the stylus and signature pads after each use.
In our offices we are taking extra measures to sanitize surfaces and encourage social distancing.
- We limit the number of people in our offices at any one time. The number varies depending on the office.
- Some offices have a “one-way traffic” pattern for check-in and check-out.
- Markers on the floor help to maintain a 6-foot distance between patients at the front desk.
- Some work areas are equipped with plexiglass barriers.
- Waiting rooms have been rearranged to ensure at least six feet of space between individuals, and we have removed unnecessary items such as pamphlets, magazines, books, toys, and small furniture.
- We clean and sanitize the restrooms as well as high-touch and common use surfaces such as door handles at least every four hours.
- Hand sanitizer is readily available.
For Our Patients
Here's what to expect:
- All patients are screened for COVID-19 symptoms before scheduled appointments.
- All patients are screened again for COVID-19 symptoms when they enter the building.
- If a patient screens positive, we have a plan in place to care for them.
- All patients must wear masks that cover their nose, mouth, and chin. If a patient arrives without a face covering, we will provide one.
- We strongly encourage that you use eCheck-in on the MyLifespan patient portal before arriving for your appointment. If you are not already using the portal, we encourage you to sign up. Please review this information before visiting »
- We might ask you to call us when you arrive so we can call you for check-in when your provider is ready to see you.
While it is wise to be cautious about the coronavirus, please don’t ignore your symptoms of serious illness. For some conditions, timely treatment is vital. Call 911 or go to the nearest emergency department for potentially life-threatening conditions.
Urgent Care Video Visits
We are offering video visits for certain issues. Visit LifespanUrgentCare.org to make a video visit appointment.
You can only schedule a video visit if you have one of the following symptoms:
- Back strain
- Cold and/or cough
- Mild asthma
- Flu-Like symptoms
- Minor burns and cuts
- Pink eye
- Poison ivy
- Sinus congestion
- Skin infection
- Sun burn
- Urinary tract infection (UTI) symptoms
Please note, you must be physically present in the state of Rhode Island for the duration of the video visit.