Coastal Medical Policies and Frequently Asked Questions

If you are sick after hours or on the weekend, please call your primary care office.  We will assist you in getting the care you need.

The best way to communicate with your office with general questions is through the Patient Portal. On the patient portal, you can send your practice a message, request an appointment, view your lab results and much more.

Learn about Coastal’s patient portal

Our Portal Support Team is here to guide you through any technical questions you have about using/accessing the patient portal, such as resetting a password and showing you where to find information.  To contact our Portal Helpdesk please call 866-779-3655 Monday to Friday 8 a.m. to 4:30 p.m. or by emailing a message to portal@coastalmedical.com.

We always want to hear from our patients about how we’re doing! You can send any feedback about your experience with Coastal Medical to contact@coastalmedical.com.

Thank you for your interest in becoming a Coastal Medical patient.

Learn how you can start your registration process

If you have a billing question please call 401-421-0011, Monday to Friday 8:30 a.m. to 4:30 p.m. or email callcenter@coastalmedical.com 

For prescription refills, please call your pharmacy directly – Coastal is no longer handling prescription refills over the phone.  For all other medication questions, please contact your practice. Coastal’s Pharmacy Team is here to help.

Please sign our “Medical Release Form” and submit it to your primary care provider’s office.  Download the medical release form (PDF).

As of January 31, 2022, test results that you see on the portal may not yet have been reviewed by your primary care clinician. However, you can rest assured that all this information will be reviewed by your clinician, and information regarding your test results will still be sent to you.

In many cases, yes. Please speak with your practice manager at your current Coastal practice and she/he will assist you with your request.