Telehealth

Telehealth

Visit your health care provider from the comfort of your own home.

With telehealth, patients are able to visit with their health care providers over the phone and by video.

Someone making a telehealth appointment on their cell phone

Request a Telehealth Appointment

To set up a telehealth visit by phone or video, please call your provider's office for scheduling. 

 How to Participate in a Telephone or Video Telemedicine Appointment

Before your remote telephone or video visit: As with in-person visits, please verify coverage with your insurance plan and be aware of any co-pay and/or deductible. 

Please choose a telemedicine appointment option below to learn more about how to participate.

Remote Telephone Visits

To participate in a remote telephone visit, you will need to:

  1. Be a patient of a Lifespan provider.
  2. Have an active landline or mobile phone number that your health provider has on record.

How to Prepare for Your Remote Telephone Visit

  1. Before the call, make sure your provider’s office has the correct telephone information. If you have a MyLifespan account, you can update your phone number and other information in the patient portal.
  2. At the time of the telephone appointment, your provider will call you. Please note that the caller ID may appear as "potential spam" or a similar name due to the privacy settings of our phone services.
  3. Be sure you are located in an area that is free of loud noises and is private.
  4. Please be available 15 minutes before and after the call to make sure you can receive the call and fully participate.

At the end of your call, your provider will document the call and provide you with instructions.

These instructions are also available in Spanish (PDF) and in Portuguese (PDF).

Remote Video Visits

To participate in a remote video visit, you will need to be a patient of a Lifespan provider. 

Please know that having an active MyLifespan account is no longer a requirement to participate in video visits, although we recommend creating one for the many benefits that the portal provides. Learn more about the benefits of our patient portal

How to Prepare for Your Remote Video Visit

  1. Before the video visit, make sure your provider’s office has your correct telephone information in case they need to call you. You can update your phone number and other information in your patient portal.
  2. At the time of your video appointment, your provider will connect with you. Access your appointment in your MyChart mobile app by tapping the "Appointment" calendar icon and locating the specific video visit appointment you have scheduled. Tap on the visit in your mobile app to connect with your provider. 
  3. Be sure you are located in an area that is free of loud noises and is private. 
  4. Please be available 15 minutes before and after the video visit to make sure you will be able to connect and fully participate.

At the end of your video visit, your provider will document the call and provide you with instructions.

You can also download and print these instructions at these links:

How to Prepare for a Remote Video Visit: English | Spanish | Portuguese (PDF)
How to Participate in a Remote Video Visit: English | Spanish | Portuguese (PDF)

Telehealth Visits for Children and Teens

You may also schedule a telehealth visit, by phone or video, for your child or teen. To do so, your child or teen must have their own MyLifespan account.

Visit our patient portal page for parents and guardians for details on how to sign your child or teen up easily and to obtain the correct level of proxy access.

Helpful Telemedicine Resources and Videos

Next Steps for Telephone and Video Visits

Once you are scheduled with your provider, they will send additional instructions as needed. 

You may be asked to verify that you have read and accept and agree to the above documents as part of your visit.

Now you're ready to visit with your health care provider from anywhere!