COVID-19 Information for Coastal Medical Patients
Coastal’s highest priority remains keeping you safe and healthy.
Keeping You Safe & Healthy Through COVID-19
Coastal’s highest priority remains keeping you safe and healthy. We have taken steps to ensure that we can provide the care you need while helping to protect everyone from potential exposure to the coronavirus.
During in-person visits, the high-quality care that you have come to expect from us will remain the same, but it will look a bit different than before the pandemic.
Changes to keep patients and staff safe during in-person visits will include:
- Making an appointment to visit the office under any circumstance
- Waiting in the car until your clinician is ready to see you for your appointment
- Screening patients for COVID-19 symptoms before their appointment
- Wearing a SURGICAL Mask* that covers the nose and mouth at all times into the building and office (patients & staff), even if you are fully vaccinated
- Practicing appropriate social distancing guidelines
- Allowing additional time between appointments to thoroughly clean our offices
*If you do not have a surgical mask, one will be provided to you. This may not apply to children of a certain age or individuals who have been advised not to wear a mask for health reasons.
ADULT Patients: If you are sick DURING office hours, please call your Coastal clinician as soon as possible so we can arrange care for you in a timely manner. If you are sick AFTER office hours, Coastal's adult patients can receive care through Coastal365 sick appointments on evenings, weekends and holidays (1-800-822-5981).* We will contact you directly to offer advice and treatment. If you are concerned that you have coronavirus, please let your Coastal clinician know and we will arrange testing for you.
PEDIATRIC Patients: If your child is sick DURING or AFTER office hours, please call your child’s Coastal pediatrician at your earliest convenience so we can arrange care in a timely manner. We will contact you directly to offer advice and treatment. In many cases, telemedicine visits will be the appropriate method of care to keep patients safe. If you are concerned that your child has coronavirus, please let your child’s Coastal pediatrician know and we will coordinate testing for you.
ALL Patients: For everyone's safety, please do not walk into any of our offices before calling us first.
*In the event of a true emergency, call 9-1-1.